Communication
Real-world frictions in communication between people. They include translation that loses meaning, language barriers after moving, loneliness despite digital platforms, unresolved telecom complaints and missed calls that give no context.
7 frictions
- Language Translation Often Loses Meaning in Real Conversations FJ-000070
- Moving to a New State or City Can Create a Language Barrier That Limits Work and Daily Life FJ-000079
- People Feel Lonely and Stressed Despite Having Many Digital Platforms and Tools FJ-000088
- Mobile and Broadband Customers Struggle to Get Faults Fixed and Complaints Resolved FJ-000096
- Emoji Keyboards Do Not Explain Which Icon Fits Which Situation FJ-000116
- Public Address Systems Can Leave an Ordinary Operator Unsure Whether the Right People Actually Heard a Clear Message FJ-000188
- An Unanswered Phone Call Gives the Caller No Context, So One Missed Call Becomes Many FJ-000192