Consumer & Product Trust
Real-world frictions in buying and trusting everyday products. They include choosing the right product, game discs that need downloads, leaking pens, market weighing scales and vending machines that take payment but fail to deliver.
6 frictions
- Difficulty Choosing the Right Product Before Purchase FJ-000069
- Physical Game Discs Can Still Require Downloads, Accounts, and Internet Access Before They Work FJ-000131
- Leftover Paint Often Spoils Because Reliably Resealing the Can Depends on the User's Skill FJ-000146
- Everyday Pens Can Leak Without Warning and Spoil Clothes, Bags, and Important Papers FJ-000148
- Market Weighing Scales Depend on Level Surfaces, Visible Displays, Tare, and Power, and a Doubtful Reading Can Cause Distrust Between Seller and Customer FJ-000183
- When a Vending Machine Takes Payment but Fails to Deliver, the Customer Is Left to Work Out the Failure and Recover Alone FJ-000186