E-commerce
Real-world frictions in online buying and selling. They include high minimum order quantities, hidden charges at checkout, return fraud, unmappable delivery addresses and fake reviews.
12 frictions
- High Minimum Order Quantities Limit Small Business Purchasing FJ-000001
- Difficulty Identifying Trustworthy Information Online FJ-000002
- Small Businesses Face Barriers When Selling Online FJ-000003
- E-Commerce Platforms Remain Difficult for Many Low-Digital-Literacy Users FJ-000004
- Buyers and Sellers Remain Vulnerable to Social Engineering and Payment Fraud During Online Marketplace Transactions FJ-000005
- Product Return Systems Remain Vulnerable to Deliberate Return Fraud FJ-000006
- Unstructured and Unmappable Addresses Prevent Reliable Last-Mile Deliveries FJ-000007
- Cash-on-Delivery Failures Create Financial Losses for Small Merchants and Inconvenience for Customers FJ-000008
- Low-Literacy Users Struggle to Verify Products and Complete Returns in E-Commerce FJ-000009
- Hidden Charges at Checkout Cause Cart Abandonment and Reduce Consumer Trust FJ-000010
- Consumers Struggle to Verify Genuine Products Amid Fake Reviews and Counterfeit Listings FJ-000011
- Ticket Prices That Change During Checkout Force Financial Decisions Under Time Pressure FJ-000130