Government & Public Services
Real-world frictions in dealing with government and public services. They include online services that are hard to use, welfare benefits, passport verification, voting away from home and files stuck in government offices.
8 frictions
- Many Low-Digital-Literacy Users Cannot Independently Access Websites and Online Government Services FJ-000065
- Government Welfare Benefits Do Not Always Reach the People Who Need Them Most FJ-000066
- Citizens Can Face Prolonged Uncertainty During Passport Police Verification FJ-000067
- Citizens Living Away From Home Often Cannot Vote Without Travelling Back FJ-000078
- Finding a Clear and Reliable Way to Apply for a Visa Is Difficult for Many Applicants FJ-000080
- Small Court and Legal Tasks Come With Unclear Fees and Repeated Visits FJ-000083
- People Cannot See Where Their Documents and Case Files Are Stuck in Government Offices FJ-000084
- Citizens Cannot Easily See How Their Tax Money Is Collected and Spent FJ-000095