Digital Identity & Security
Real-world frictions in digital identity, privacy and online safety. They include password overload, repeated identity verification, account recovery, harmful content for children and AI-generated fakes.
14 frictions
- Password Overload Across Digital Services FJ-000022
- Repeated Identity Verification Across Multiple Services FJ-000023
- Declining Trust and Emotional Well-being on Social Media FJ-000024
- Parents Struggle to Protect Children from Harmful Online Content FJ-000025
- Children Can Still Easily Access Harmful Online Content FJ-000026
- Limited Cloud Storage Forces People to Delete Valuable Personal Memories FJ-000027
- Recovering Digital Accounts Is Still Too Difficult for Many People FJ-000028
- Too Many Usernames and Passwords Make Essential Digital Services Difficult to Access FJ-000029
- Affordable Internet Access Remains Out of Reach for Many People Despite Becoming an Essential Daily Utility FJ-000030
- Forgotten Computer Passwords Can Lock People Out, and Easier Sign-In Options Are Not Always Available FJ-000105
- It Is Increasingly Hard for Ordinary People to Tell Real Media From AI-Generated Fakes FJ-000110
- 'End-to-End Encrypted' Labels Do Not Tell Ordinary Users What Is Actually Protected FJ-000111
- Users Cannot Easily Verify How Their Private Files and Photos Are Used When Uploaded to AI Tools FJ-000114
- Cookie and Terms Pop-Ups Force Quick Consent Without Language People Can Understand FJ-000115